Merchant Onboarding Terms

Zenmart offers a secure and streamlined onboarding process for merchants integrating our payment gateway and API services. The terms below outline eligibility, documentation, integration, and operational compliance requirements.

1. Eligibility Criteria

To qualify for onboarding with Zenmart, merchants must:

Be a registered business with SECP or possess valid sole proprietorship documentation.
Hold a valid CNIC of the authorized signatory.
Maintain a bank account titled in the business name.
Offer legal goods or services in accordance with Pakistani law.
Not operate in restricted sectors such as gambling, narcotics, unregulated forex, or adult content.

2. Required Documentation

Merchants are required to submit the following documents during the onboarding process:

SECP registration certificate or valid business proof.
CNIC of the director or business owner.
Bank account maintenance certificate (same-title).
Official letterhead for communication.
Utility bill or tenancy agreement (for address verification).
Sample product/service listing or website URL.

Zenmart may request additional documentation depending on the business model or risk category.

3. Technical Integration Guidelines

API credentials, sandbox keys, and documentation will be shared upon approval.
Integration must follow Zenmart’s token and webhook standards.
API keys must be stored securely; unauthorized sharing may lead to account suspension.
Integration is expected to be completed within 14 days, unless otherwise approved.

4. Operational Responsibilities

Merchants are responsible for managing customer service, deliveries, and refund policies.
Merchant policies must align with Zenmart’s platform standards.
Zenmart reserves the right to audit merchant activities for quality and compliance.
Standard settlement terms (e.g., T+1 working day) will be agreed upon during onboarding.

5. Suspension and Termination

Merchant access to the platform may be suspended or terminated under the following conditions:

Evidence of fraud, illegal activity, or misuse of the platform.
High dispute or chargeback ratios.
Failure to maintain updated documentation.
Breach of integration or operational terms.
Regulatory or legal directives requiring suspension.

These terms are subject to periodic updates. All changes will be communicated via email or platform notifications.

Effective Date:

03-11-2024

Contact

Support
📧 Email: info.zenmart.tech
📞 Phone: 0322 5712905

Address:
Office No 7, 1st Floor, Eman Shopping Mall, Khwazakhila, Swat, Pakistan

Merchant Onboarding Terms